FAQ


HOW DO I CHECK THE STATUS OF MY ORDER?

You can track your order status in real time by entering your order information on the Track Order page. 

After an order has been placed, it is promptly sent to our fulfillment center where we will ship your item(s) within 3-5 business days. Below are expected delivery times based on your location.

WHAT ARE YOUR SHIPPING TIMES?

We ship most of the products from international fulfilment center, please read delivery estimation time below. After an order has been placed, your items will be sent out within 2-5 business days. For most items it would usually take 10-15 business days for shipping (US & Canada) and 30+ business days delivery to other countries (China Post).

Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates and up to 35 business days. If your order hasn't arrived within 45 business days of the date of original purchase, contact our support team for a full refund of your purchase

DO YOU DELIVER PRODUCTS INTERNATIONALLY?

KOOL TRENDS successfully ships many products worldwide each day. We have many happy customers in every corner of the globe.

HOW DO I PLACE AN ORDER?

Simply choose your style from the dropdown menu on the product page then click the “Buy It Now!” button and follow the simple steps to complete your order. We’ll prepare your order and send you a tracking number. 

HOW SECURE IS MY PERSONAL INFORMATION?

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

DOES KOOL TRENDS OFFER A QUALITY GUARANTEE ON THE PRODUCTS IT SELLS?

If you don’t love your product, we’ll take it back! All of our products are carefully inspected for quality to ensure that we give our customers only the very best.

Do you ship to PO boxes?

We cannot ship to P.O. Boxes. Unfortunately, we cannot accept a post office box for shipping purposes because our shipper only delivers to street addresses.